Dutch open banking landscape: Reticent start to a promising future

Open banking and PSD2 are hot topics in the financial services sector as they open up new opportunities to offer innovative solutions to consumers. As a result, ecosystems driven by banks and FinTechs are paving the way for success and impacting other industries in the process. In this article, we will share four key lessons and insights from the Dutch financial services market that can help your organization to ride the wave of open banking.
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Microsoft founder Bill Gates famously said

We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.

This contrarian outlook to innovation has strong parallels to how open banking is shaping up in Europe today.

The market response to imminent disruption that experts predicted has largely been lukewarm in the short term. However, we see a gradual shift in dynamics that promises significant returns in the years to come—with open ecosystems playing an intense competition, creating better outcomes for consumers. The reality thereby justifying the hype in the long run.

We review this trend from the point-of-view of the Dutch financial services market, highlighting some major themes, while also underscoring key lessons for realizing long-term success.

Darts in the bull - Dutch open banking landscape - Accenture

Key lessons in open banking to realize long-term success

1. Collaboration is driving momentum

Collaboration continues to be an absolute necessity for exploring the opportunities of open banking. ABN AMRO partnered with Swedish Fintech Tink to develop Grip, a leading personal finance solution in the Netherlands. Rabobank has joined forces with Peaks, an investment assistant that allows users to invest their spare change on each transaction they make. Challenger bank Bunq has started a collaboration with Dutch FinTech Flow to explore rule-based (‘if this, then that’) automated payment opportunities. Leading Dutch airline KLM has partnered with Adyen to offer PSD2-compliant direct bank payments, allowing alternatives to traditional card-based ticketing.

2. Iterative approach to maximize learning

Financial services providers are complementing their partnership journey using a planned ‘test and learn’ approach - being open to failing fast, learning from it and moving on. For instance, ABN AMRO introduced ‘risk as a service’ solution Gradefix, which was eventually discontinued after a pilot. In the true essence of value iteration, the insights from the pilot were leveraged to launch a new SME lending platform now also known as New10.

Value iteration session - Dutch open banking landscape - Accenture

3. Focusing beyond retail banking

While the momentum of open banking largely started with retail banking, market players have correctly recognized the commercial banking opportunities that open ecosystems create. ING collaborated with lending marketplace Funding Options to offer API-based alternative SME lending. Dutch startup Cobase has developed account aggregation capabilities for commercial customers to offer treasury management solutions through open banking.

Such initiatives also find resonance in the demand side of the market. Our Open Banking Business Survey reveals that 35 percent of the SMEs and large corporations already participate in open banking ecosystem platforms, and another 42 percent plan to do so by 2019. Their top-two motivations were: gaining access to innovative banking services (27 percent) and extending their market reach (22 percent).

Source: Accenture Open Banking Business Survey 2018

4. Value chain expansion and consumer awareness needed

Despite the initial momentum we have seen in the market, open banking offerings remain fragmented with modest scales. We are yet to see the emergence of distinct marketplace models on the lines of UK and European challenger banks such as Starling and N26. There has been limited penetration in daily customer needs (beyond payments), such as integrated point-of-sale finance, digital receipts, loyalty, pension, and mortgage solutions.

It is noteworthy in this instance that Spanish banks like BBVA and Caixa have embarked into augmented services such as shopping platforms to expand the traditional value chain and realize incremental revenues via purchase financing.

82 percent of Dutch consumers are unacquainted with PSD2

Consumer awareness and trust also remain unaddressed for open banking adoption in the Netherlands. A recent survey by ING shows that 82 percent of Dutch consumers are unacquainted with PSD2. Data privacy concerns that are partly fueled by strong media focus on GDPR have further created skepticism in the market.

Given such sentiments, the market needs increased cooperation between regulators and suppliers to speed up adoption. A reference case could be UK’s Competition and Markets Authority (CMA) and other leading consumer groups joining forces to set priorities for the domestic market to ensure efficient adoption and build trust.

Online banking on tablet - Dutch open banking landscape - Accenture

Parting thoughts on the future of open banking

The Dutch open banking landscape is in its nascence and it’s too early to validate its journey yet. But, it is largely the case that market players have till date focused more on compliance, and less on innovation—often because of regulatory uncertainties and legislative delays. PSD2 is yet another example of the complexity of regulating the financial market and stimulating the desired outcomes. A possible PSD3 could, in the future, take away some of the current bumps in the road though.

Having said that, the main issue at the moment remains that few players are actively building a full capability model to develop open banking at scale. Developing a wider ecosystem of partners to work on open banking at scale could accelerate this process. 

Despite this reticent start in the Netherlands (and Europe as a whole), there is a directional shift towards new business models, promising significant value-creation opportunities in an open banking future. Don't wait until it happens around you: start shaping your future now!

Authors: Arnab Sinha Edwin Groenewout