Job description

Manager Customer & Channels – Accenture Consulting - Products Industry Group (Amsterdam)


As a Manager Customer & Channels within Accenture's Products Industry Group you are involved in orchestrating front-office work at our clients and act as the “growth architect” in the Products industries we serve (consumer goods, retail, travel, automotive). You focus on both driving top-line growth and transforming the core of our client’s business to unlock value, driven by data-powered industry insight. We focus on the four drivers of growth in the front office:


Customer, Consumer, Patient, Traveler growth;

Channel growth;

Product/Category Management and Value-Add Services;

Commercial business models.


Your impact


You will create and optimize our clients’ engagement and experience on their various channels and you will devise solutions that will merge the digital channels with the traditional physical channels. Based on your knowledge and experience, you will be advising our clients on sales and marketing topics in which digitization throughout the customer lifecycle plays an important role. This includes topics like: customer experience, sales & marketing services, customer acquisition & campaigning, data management, e-commerce (B2B and B2C) and customer service & loyalty. 


As a Manager you will be leading projects with multidisciplinary teams at the client site. Internally you will be directly involved in positioning and growing our Customer & Channels practice. Based on your entrepreneurial mindset you will pro-actively expand client relationship(s) at a senior level. You will support sales campaigns and shape proposals based on your expertise, bringing the relevant ‘new’ to our clients and strengthen our position in the market. 


You will primarily operate from our office in Amsterdam and can also work internationally.


Your background


University Master's degree, preferably in marketing, technical or business-related fields;

5+ years of relevant experience in Analytics, Digital Marketing and/or E-commerce;

4+ years of relevant experience in one of the Products’ industries;

3+ years of relevant experience in program / project management, high preferably in a consultancy context;

Fluent in Dutch and English, both spoken and written;

Experience within an international environment is a plus.



Are you interested? 


Are your ready to join Accenture as Manager Customer & Channels and change the world around you?  Then we would be eager to get to know you. Accenture cares about privacy and we process personal data in accordance with our privacy statement. In order to be compliant with our privacy policy, we kindly request you to apply for the position on the Accenture website. For more questions or information about the vacancy please contact recruiter Arnout Streekstra (arnout.streekstra@accenture.com).


Innovation is about bringing different people, ideas and perspectives together. As an equal opportunities employer, Accenture welcomes all applications and does not discriminate.


About us


Accenture solves the toughest technological challenges through standout strategy, consulting, digital, technology and operations. Working with over three-quarters of the Fortune Global 500, we drive innovation and shape world around us. With expertise in more than 40 industries and all business functions, we deliver ground- breaking outcomes for a new digital world.

Through insight, deep industry knowledge and new and innovative ideas, Accenture Consulting revolutionises business every day. Working in partnership with the world’s leading companies, we design and implement profound transformations at the intersection of business and technology. Join the best consulting talent in the world with expertise in more than 40 industries and take business to the next level.